Return Policy – United Energy FZC

At United Energy FZC, we are committed to delivering genuine, high-quality products to our clients worldwide. This Return Policy outlines the conditions under which returns, replacements, or refunds may be accepted for products purchased via our eCommerce platform https://unitedenergy.ribsit.com.

1. General Policy

Due to the technical nature of our products and global procurement operations, returns are accepted only if the following conditions are fulfilled:

• The item received is defective (manufacturing defect only) or incorrect.
• A return request is submitted within 7 days from the date of receipt.
• The item is unused, in original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

We do not accept returns for the following:

• Used or installed parts
• Lubricants, Coolants and Batteries
• Diesel engines, alternators, or machinery that has been operated

3. Return Request Process

To initiate a return, the customer must:

1. Email us at sales@unitedenergyfzc.com within 7 days of receipt.
2. Include the following details:
   • Original Invoice or Order Number
   • Photos of the item(s) and packaging
   • Clear explanation of the issue
   • Shipment details with Transport Document
3. Our team will assess your request and revert within 5 working days. If the return request is approved, the customer must ship the products to our Jebel Ali Freezone location.

4. Inspection and Acceptance

• Once the returned item is received, our technical team will inspect it for validation.
• If the issue is confirmed (e.g., wrong item, manufacturing defect) and the return is accepted, a replacement, credit note, or refund will be issued.
• If the return is not accepted upon physical inspection, the customer has the right to pick up the returned product from our location on the customer's expense.

5. Refund Policy

• Refunds are only issued for approved returns and will be processed within 7–14 business days.
• Refunds apply only to the product cost. Shipping, taxes, and handling charges are non-refundable.
• Refunds will be credited to the original mode of payment or as a credit note.

6. Replacement Policy

• Approved items can be replaced with identical or equivalent parts (subject to availability).
• Replacement orders will be processed on priority to minimize customer downtime.

7. Shipping for Returns

• Shipping and handling fees must be borne by the customer for any returns / replacement and the replacement parts will be provided on EXW basis. Shipping from Our location to the destination for replaced parts or rejected parts will be in the Customer’s scope.

8. Contact Information

For return-related assistance, please contact:

sales@unitedenergyfzc.com
+971 5698 35544
https://unitedenergy.ribsit.com